Refund & Cancellation Policy

• You can cancel at any time, in one click, without giving a reason.
• Cancelling stops the next charge. You keep access until the end of the month you have already paid for.
• If something on our side went wrong, email support@zinedineguillodo.shop within 14 days and we refund you.
• We do not charge a cancellation fee, and there is no minimum term on any plan.
• The Free plan never asks for a card, so there is nothing to cancel and nothing to refund.

A paid plan is a monthly subscription to a digital service. It entitles you to generate a set number of illustrated storybooks each calendar month, to read them without a watermark, and — on the plans that include it — to download a printable PDF.

All amounts are charged in US dollars (USD). Your monthly allowance resets at the start of each billing month and unused books do not roll over.

There are two ways, and both work:

• Open your account page and choose Cancel subscription. It takes one click and takes effect immediately.
• Email support@zinedineguillodo.shop from the address on the subscription and ask us to cancel it. We will action it and confirm in writing.

We will never make you phone someone, sit in a chat queue, or explain why you are leaving in order to cancel. When you cancel, we send you an email confirming that the subscription has ended and that no further charges will be made.

Cancelling stops future charges. It is not a refund of the month you are currently in — you keep full access for the rest of that month, and the subscription then lapses.

We refund the most recent payment, in full, in any of these situations, provided you contact us within 14 days of the charge:

• The service failed and you could not generate the books your plan entitles you to, and we could not fix it for you.
• You were charged twice for the same month.
• You were charged after you cancelled.
• You were charged on a plan you never knowingly signed up to.
• You subscribed by mistake and have not generated any books on the new plan.

Outside those situations we will still look at your message on its own merits. If you have a reasonable case, say so in the email — we would rather sort it out with you than have you dispute it with your bank.

Because each storybook consumes real generation capacity the moment it is made, we do not normally refund:

• Months in which you generated a substantial part of your allowance and simply did not use the rest.
• Storybooks that generated correctly but that you did not like the look of. Use the free plan first to see the quality — that is what it is for.
• Allowances you did not use. They are not carried over and they are not refunded, which is stated on the pricing page before you subscribe.
• Charges older than 180 days.

Email support@zinedineguillodo.shop from the address on the subscription with the word Refund in the subject line, and tell us roughly when the charge happened and what went wrong. That is all we need. There is no form.

We reply within 48 hours. If we are refunding you, we say so in that reply and start it the same day.

We issue refunds to the original payment method. Once issued, the money typically appears on a card within 5 to 10 business days, depending on your bank — that part is out of our hands. You will have our written confirmation of the refund immediately, whatever your bank does afterwards.

If you see a charge you do not recognise, please email us first. Charges from this site appear on statements under a descriptor containing zinedineguillodo.shop. We can identify and refund a charge far faster than a dispute can, and a dispute costs us both time.

If we change the price of a plan you are on, we will email you at least 30 days before the new price applies, and the new price only ever takes effect on a future billing date. You can cancel before then and pay nothing more. We will never raise a price silently.

The full terms of the subscription are on the subscription terms page.